A:
Check if the charging port is loose or oxidized, clean the dust and reconnect; if the problem persists, it may be due to battery aging, and it is recommended to contact after-sales service for inspection.
FAQs
- Q: What should I do if the charger charges slowly?
- Q: How to deal with uneven spray or leakage?A:Check if the nozzle is blocked and rinse with clean water; if the sealing ring is aged and causes leakage, you can contact after-sales service to replace the accessories.
- Q: The charging pile cannot start charging?A:Check whether the vehicle is firmly connected to the charging pile and restart the device; if the problem persists, it may be a compatibility issue, and you need to upgrade the firmware or contact customer service.
- Q: Frequent interruptions during charging?A:Confirm whether the grid voltage is stable to avoid multiple devices sharing the circuit; if the fault code prompts "overtemperature protection", you need to wait for the device to cool down and try again.
- Q: How to apply for installation service?A:After providing parking space proof and property permission, a professional team will come to the site for survey within 48 hours and complete the installation within 72 hours (except for special areas).